Contacts

Manage and segment everyone you've ever messaged.

Total contacts

From your database

With tags

Tagged contacts

Messages in

Total received

Messages out

Total sent

selected

	Name	Phone	Tags	Last contact	Status

Showing of contacts

Add contact

Add a new WhatsApp contact to your database.

Name

Phone number *

Include country code (60 for Malaysia).

Tags (comma separated)

Import contacts from CSV

Paste CSV data below. Format: Name,Phone,Tags

Each line: Name,Phone,Tags (tags separated by semicolons). Header row is auto-detected and skipped.

Templates

Pre-approved WhatsApp message templates for broadcasts and auto-replies.

Name

Broadcasts

Send approved templates to segmented audiences.

Sent this month

0

Delivery rate

%

of all sent

Read rate

%

of all sent

Failed

0

total failed

All campaigns

Step of 3

Automation

Auto-replies, keyword triggers, and business hours — your always-on first responder.

Welcome

Greets first-time contacts

Keywords

Keyword-triggered replies

Away

Outside business hours

Fallback

Catch-all reply

Auto-reply rules

No auto-reply rules yet

Create your first rule to start automating responses.

rules · active

How auto-replies work

1

Message arrives

Customer sends a WhatsApp message to your number.

2

Rules checked

Welcome → Keywords → Away → Fallback, in priority order.

3

Auto-reply sent

First matching rule fires instantly. Customer gets a reply in seconds.

4

AI skips

If auto-reply fires, AI draft generation is skipped to avoid double-messaging.

Configure when and what to auto-respond.

Rule type

Trigger keywords

Separate multiple keywords with commas. Any match will trigger the reply.

Match type

Business hours (away message fires OUTSIDE these)

Start

End

Business days

Response type

Response message

This is the body text the customer will see.

Reply buttons (max 3)

Menu button

Priority (lower = higher priority)

Preview

Auto-reply preview

Flows

Visual multi-step automations. Drag & drop to build conversational journeys.

Total Flows

Active

Keyword Triggers

Welcome Triggers

AI & FAQs

Teach the AI assistant your business so it can draft replies and answer common questions.

AI assistant

Drafts replies & answers FAQs automatically

Frequently asked questions

Persona & tone

How the AI sounds when it talks to your customers.

Guardrails

The AI will refuse or escalate when these come up.

Custom prompt Advanced

Power users only — overrides defaults.

Analytics

How your team and AI are performing across all conversations.

Messages over time

Inbound vs outbound

Outbound Inbound

Conversation Status

Open

Pending

Resolved

Broadcast performance

Delivered % Read %

Agent performance

Conversations assigned per team member.

WhatsApp Business

QualityHigh

Plan

Settings

Workspace, integrations, and billing.

WhatsApp Business connection

Manage your number, business profile, and webhook.

Phone number

Display name

Webhook URL

Workspace

Tenant ID

Plan

Created

Business name

Slug

Timezone

UTC+8 (MYT)

Current plan

/ messages

/ contacts

Agents: /

Broadcasts: /

Billing Information

Billing name

Billing email

Canned Responses

Quick replies your agents can insert by typing /shortcut in the composer.

Team Members

Users who can log in and manage conversations.

Outgoing Webhooks

Send events to external services when things happen.

Incoming Webhooks

Receive data from external systems (forms, CRMs, Zapier).

Pipeline Stages

Track contacts through your sales pipeline.

Custom Fields

Define extra fields on contacts (company, birthday, etc.).